Help Center

How Can We Help?

Find answers to common questions or get in touch with our support team.

<2 hrs

Average response time

98%

Issues resolved

24/7

Email support

Browse by Topic

Find answers organized by category

Getting Started

New to IndieCrowdfund? Start here.

Campaign Management

Running and managing your campaign.

Payments & Fees

Understanding payments and pricing.

For Backers

Information for supporters.

Shipping & Fulfillment

Delivering rewards to backers.

Retailer Program

For retail partners.

Popular Articles

The most frequently viewed help articles

1How do I start a campaign?
12.4k views
2What are the platform fees?
9.8k views
3How do I back a project?
8.2k views
4When will I receive my reward?
7.5k views
5Can I cancel my pledge?
6.1k views
6How do refunds work?
5.4k views

Still Need Help?

Our support team is here to assist you

Email Support

Get help via email within 24 hours

Live Chat

Chat with our team (9am-6pm EST)

Community Forum

Connect with other creators

Creator Resources

Access guides, templates, and tools to make your campaign a success.