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Frequently Asked Questions

Everything you need to know about IndieCrowdfund. Can't find an answer? Contact our support team.

54 answers across 9 categories

Getting Started

New to crowdfunding? Start here

For Creators

Project creation and management

For Backers

Pledging and supporting projects

Payments & Fees

Payment processing and platform fees

Retailer Program (LCS)

Wholesale ordering for certified retailers

Rewards & Fulfillment

Reward tiers and delivery

Analytics & Tools

Campaign insights and management tools

Security & Trust

Safety, verification, and dispute resolution

Platform Administration

Admin tools and site management

Still have questions?

Our support team is here to help you with anything you need.

Frequently Asked Questions

Getting Started

What is IndieCrowdfund?

How does crowdfunding work?

Who can create a project?

What types of projects can I fund?

Is there a minimum funding goal?

For Creators

How do I create a project?

What is the project review process?

How long should my campaign run?

What are stretch goals and how do they work?

Can I edit my project after launching?

What is the AI Marketing Suite?

How does the project builder's AI assistance work?

For Backers

How do I back a project?

When am I charged?

Can I change or cancel my pledge?

What happens if a project doesn't deliver?

How does the recommendation engine work?

What is the Backer Dashboard?

Payments & Fees

What are the platform fees?

Which payment methods are accepted?

What is Stripe vs CCBill?

Is the platform NSFW-friendly?

When do creators receive their funds?

Are pledges tax-deductible?

What currency is used?

Retailer Program (LCS)

What is the LCS Retailer Program?

How do I become a certified retailer?

What discount do retailers receive?

Do all projects offer retailer ordering?

What are the payment terms for retailers?

How does retailer fulfillment work?

Rewards & Fulfillment

What types of rewards can creators offer?

What are add-ons?

How do estimated delivery dates work?

What about international shipping?

How is fulfillment tracking managed?

What if my address changes?

Analytics & Tools

What analytics are available to creators?

How does referral tracking work?

What is the pre-launch page?

Can I integrate Google Analytics or Meta Pixel?

What is the Creator Dashboard?

How do I communicate with backers?

Security & Trust

How does project verification work?

What happens to fraudulent projects?

How is my payment information protected?

What if there's a dispute with a creator?

How do I report a policy violation?

What content is prohibited?

Platform Administration

What admin tools are available?

How does the project review center work?

What is the AI Marketing Admin tool?

How does the theme builder work?

What is the page builder?

Still have questions?

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